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Customer Service Representative - Remote - Zelis


OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Customer Service Representatives will handle inbound customer service calls for a leading healthcare payments company, to assist and answer questions around medical payment processing, statement inquiries and other customer support needs. If you have strong communication skills, excellent computer skills, and you truly care about the customer experience – apply today!

Responsibilities:

  • Provide inbound customer service for a leading healthcare payments company.
  • Consistently provide a great customer experience.
  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  •  Collect prompt and accurate customer feedback
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

Requirements

  • 1-2+ years of customer service experience; healthcare preferred
  • Excellent communication skills
  • Ability to respect and maintain customer and client confidentiality
  • Intermediate to advanced computer skills
  • Background check & drug screening required

Required Equipment

  • A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
  • Ability Hardwire (plug-in) to your internet source with an ethernet cable
  • USB headset (not wireless) with a noise-canceling microphone
  • Webcam (external or embedded)

Benefits

  • Full time. 40 hours per week schedule with overtime opportunities!
  • Great pay. Hourly base salary + benefits!
  • Training. Paid training & development
  • Benefits. Health Care Plan (Medical, Dental & Vision)
  • Growth. Opportunity for professional and personal growth
  • Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment