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Customer Support Representative - Tampa - FNC - Tampa


Welcome to OneTouch Direct! We're not just another call center; we're a family dedicated to providing exceptional service. As industry leaders since 1998, we work closely with Fortune 500 companies, ensuring we offer them, and our customers, the best experience possible!

As a Customer Support Representative in sunny Tampa, you'll be the friendly voice who assists first responders through AT&T FirstNet. Your role will be crucial in making sure our customers feel valued and heard while resolving their inquiries with a smile!

What you'll do:

  • Answer inbound calls with enthusiasm and provide top-notch customer service.
  • Solve customer issues and create a positive experience from start to finish.
  • Assist customers with their inquiries and concerns, ensuring their satisfaction.
  • Quickly find effective answers to customer questions.
  • Know when to elevate issues, making sure every voice is taken into account.

Requirements

  • Strong communication skills with a friendly tone.
  • Professional and approachable phone etiquette.
  • A heartfelt passion for helping customers and making their day better.
  • Ability to handle pressure with grace and poise.
  • 1-2 years of experience in retail or customer support is a great plus!
  • Knowledge of Mobility and Data products is appreciated!

Benefits

  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups


Apply Now