Customer Experience Associate - SAT - San Antonio

At OneTouch Direct, we pride ourselves on building customer-centric solutions that drive satisfaction and loyalty. As a Customer Experience Associate in San Antonio, TX, you will be the voice of our brand and the frontline connection with our valued customers. Your role will involve listening to our customers, understanding their needs, and providing solutions that enhance their experience.

In this position, you will handle customer inquiries, troubleshoot issues, and ensure that each customer leaves the interaction feeling valued and heard. If you are passionate about great service and want to be part of an innovative team, we invite you to apply!

Responsibilities:

• Respond to customer inquiries via phone, email, or chat with a friendly demeanor.
• Provide accurate information on products and services to enhance customer satisfaction.
• Document customer interactions and follow up on outstanding issues.
• Identify opportunities to upsell or cross-sell products that may benefit the customer.
• Collaborate with team members to improve processes and elevate the customer experience.

Requirements

• 1-2 years of experience in customer service or related field.
• Strong verbal and written communication skills.
• Ability to remain empathetic and calm in high-pressure situations.
• Proficient in using various computer applications.
• Team player with a positive attitude and strong work ethic.
• High school diploma or equivalent required; advanced education preferred.

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!

• Great pay. Hourly base salary + unlimited commissions + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Growth. Opportunity for professional and personal growth
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Apply Now